Privacy Policy

Privacy Policy

Introduction

Welcome to https://customer-satisfaction.alertblitz.com! We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy outlines how we handle the personal data of individuals who interact with our website, applications, services, and products. By visiting or using our platform, you consent to the practices described herein, in accordance with various global privacy regulations including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Privacy Act (UCPA), Utah, USA
  • Connecticut Travel Consumer Protection Act (CTDPAA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://customer-satisfaction.alertblitz.com
  • Mobile applications and software we develop or maintain
  • Online services offered through our platform
  • Products purchased or accessed through our services

Please note that this Privacy Policy does not extend to third-party websites, applications, products, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we process your personal data when:

  1. Using Our Services: When you register an account, use our applications, or access our services as an authorized user, we collect and process your data for the provision of these services.
  2. Visiting Our Websites: Every time you visit our websites, our servers automatically record certain information about your device and browsing behavior. This includes IP addresses, browser type, operating system, pages visited, and duration of visits.
  3. Communication: If you choose to receive communications from us, such as newsletters, promotional emails, phone calls, or texts/SMS messages, we process your contact details for the purpose of delivering these messages.

Personal Data Collection

We collect a variety of personal data, which can be categorized into several areas:

  • Account Information: This includes user names, passwords, and any other details required to create and manage your account on our platform.
  • Payment Information: We securely process payment details when you make purchases through our services, including credit card numbers, expiration dates, and billing addresses.
  • Financial Information: This may be collected for billing or financial transactions, such as bank account details, if provided.
  • Purchase Information: Data related to your purchases, such as products ordered, quantities, and delivery information.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to enhance user experience and analyze trends.
  • Location Data: Information about your physical location, collected through GPS or other tracking technologies, if enabled by you.
  • Feedback and Reviews: Any comments, suggestions, ratings, or reviews you provide us, which help improve our services.
  • Social Media Information: Details you choose to share when interacting with our social media accounts, such as public posts or direct messages.
  • Product Information: Data related to products you interact with on our platform, including interests and preferences.

We obtain this data through various methods, including user input forms, order processes, automated technologies (like cookies), and third-party providers who assist in data collection, all subject to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functions of our website, such as enabling user navigation.
  • Preference Cookies: Used to remember settings and preferences you’ve chosen, like language or display settings.
  • Analytics Cookies: Help us analyze user behavior on our site, providing insights for improvement.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes specified in this policy or as required by law. Once the retention period expires or when these purposes are no longer applicable, we delete or anonymize the data securely.

Security Measures

To protect your personal data, we have implemented robust security measures:

  • Encryption: We employ encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards to process data on our behalf.

Children’s Privacy

Our services are not directed towards children under 18 years of age, and we do not knowingly collect personal data from this demographic.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting the use and disclosure of your personal data in specific situations.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based on certain personal data.

To exercise these rights or file appeals/complaints, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be notified through a revised policy posted on our website, along with an updated effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us:

We appreciate your trust in our company, and we are committed to maintaining the highest standards of privacy protection.